Refund Policy

At Vitamist® (Registered Trademark of NutraPatch Limited), we want you to be fully satisfied with your purchase. If, for any reason, you're not happy, we offer refunds or exchanges under certain conditions. Please read our policy below for more details.

Refunds

We accept returns for a full refund within 28 days of receiving your order, provided the following conditions are met:

  • Incorrect or Faulty Orders: If we have made a mistake with your order or if you have received a damaged or faulty product.
  • Unopened Items: The product must be unopened with any seals or shrink wrap intact. If the item meets this criteria, we will issue a full refund.

Note: Opened items can only be returned if they are defective.

Return Process

To ensure we can process your refund quickly and efficiently, please follow these steps:

  • Securely Pack Your Item: Return the item in its original packaging, including all documentation.
  • Contact Us: Email info@Vitamist.uk to inform us of your return. We will provide you with the return address and confirm that your return meets the policy requirements.
  • Proof of Postage: When returning the item, please retain your proof of postage. We recommend using a trackable shipping service.

Once we receive your returned item, we will notify you via email once your refund has been processed.

Missing Items

If an item is missing from your order, please contact us at info@Vitamist.uk within 7 days of receiving your order so we can assist you promptly.

Changed Your Mind?

If you’re in the UK and change your mind about an online purchase, you have 7 days from receiving your order to return the item. The product must remain sealed and in its original condition for us to accept the return.

How to Return an Item

  • Contact Customer Service: Reach out to us at info@Vitamist.uk and let us know the reason for your return.
  • Pack the Item: Ensure the product is securely packaged.
  • Ship It Back: Send the item to the address we provide, using a trackable shipping method for peace of mind.

Return Shipping

Unless the return is due to an error on our part or a defective product, customers are responsible for the return shipping costs. We recommend using a tracked service to ensure safe delivery of your return.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. We will process your refund within 5-7 business days, and the funds will be returned to the original payment method used during the purchase.

Partial Refunds

If the returned item is not in its original condition, is damaged, or missing parts, we may issue a partial refund. The amount of the refund will be determined on a case-by-case basis.

Exchanges

If you wish to exchange an item, please contact our customer service team at info@Vitamist.uk for assistance.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible. Cancellations can only be processed if the order has not yet been shipped. If the order has already been dispatched, please follow the return process outlined above.

Contact Us

If you have any questions or need further assistance regarding our Return & Refund Policy, feel free to reach out:

Email: info@Vitamist.uk
Phone: 0141 237 6006

Thank you for shopping with Vitamist® (Registered Trademark of NutraPatch Limited)